At Flora, we appreciate the importance of maintaining the privacy of our customers’ personal information and providing a highly-secured website to purchase from. To keep personal contact and billing information safe from fraudulent use, we utilize the nation’s leading internet payment gateway and security best practices.

Flora gathers personal information to enhance our customer service. We use the information you provide us to contact you about an order that was placed, process your order, remind you of upcoming holidays and any special dates you have indicated, and inform you of special offers and discounts from us. Obtaining your personal information enables us to provide an enhanced and personalized flower purchasing experience.

We collect personal contact information and purchase history information through our online orders, e-mails, mail, faxes, telephone orders, in-store sales, and Flora Favorite sign-up forms. Unless otherwise informed, we will keep the information you provide to us on file to help us better serve you in the future. Any personal information collected by Flora is not shared with any third party. If you sign-up for an in-house billing account with Flora, your billing information is kept secure and confidential.

We only want to communicate with you to the extent that you want to hear from us. If you would prefer not to receive mail or e-mails from Flora concerning promotional holiday announcements or discounts, please state this in an e-mail and send to info@florachicago.com. To update your existing personal information with Flora, please send an e-mail with your new information—including your complete name, billing address, phone number, and e-mail address—to info@florachicago.com.